This company was easy to work with, responded to my question and even went out of their way to make a special design that they didn’t have, the finished product was amazing. Only issues I had was I asked for for specific designs and they got all right except one. I wanted the turtles but got Jerry’s hand, as a dead fan that’s no big deal, my other issue was I live in PA and they don’t ship large items and when I went to pick it up they told us if we didn’t get there in their time frame from 1130-1230 they would leave it outside. The person picking it up wouldn’t have been able to lift that into the back of the truck bed by themselves. When we did arrive at 1140 we were rushed because they had a scheduled phone call. But as I said the product which was a fire pit is beautiful and I would recommend this company to people that live near them.