Product Information & FAQ
Single Layer Piece:
A single layer piece is crafted from a single sheet of metal, providing a sleek and streamlined appearance. This style emphasizes the simplicity and elegance of the design, allowing the intricate details to shine without any additional elements. Ideal for minimalist decor or when you want a clean, modern look, single layer pieces are perfect for showcasing precise cutouts and smooth finishes. The flat design ensures durability and is often quicker to produce, making it a cost-effective option for custom metal art.
Two Layer Piece:
A two-layer piece, on the other hand, adds depth and dimension to your metal artwork. By combining two separate layers of metal, this design creates a dynamic, three-dimensional effect that brings the artwork to life. The bottom layer often serves as a contrasting background, highlighting the details and colors of the top layer. This method allows for more complex and visually striking designs, adding an element of sophistication and richness. Two-layer pieces are ideal for those who want their metal art to stand out, offering a unique and eye-catching addition to any space. The additional layer also adds sturdiness and weight, giving the piece a more substantial and high-quality feel.
In summary, while a single layer piece offers simplicity and elegance, a two-layer piece provides depth and a more intricate aesthetic. Both options are crafted with precision and care, ensuring a beautiful and lasting addition to your decor.
Please note that for standard products, the average processing time is approximately 2-3 weeks. However, for custom work, which can vary depending on the complexity of the project, please allow around 3-4 weeks. It's important to consider that custom projects may require additional time to ensure the highest level of craftsmanship. Additionally, we offer expedited service for those who require faster delivery. For more information about expedited options, kindly reach out to our customer service team here.
All of our standard products are available to order with hooks added for keys and/or leashes. Hooks can be added to our 12” and 18” sizes. Key and leash hangers ordered in 12” will include four hooks, while pieces ordered in 18” will include five hooks. As with all of our products, key and leash hangers can be further customized by adding a name or text, too! We can also add larger hooks on larger sizes for whatever the purpose!
We can make your business logo into a metal art sign! If you do not have a logo, we can create that as well! Our signs can be made for indoor or outdoor use. We have a variety of designs you can take a look at for ideas, or we can even modify them to fit your specifications as well! Take a look at some of the custom business signs and logos we have done here!
Metal art pieces ordered to be used as address signs or outdoor decor (i.e. ordered with the addition of a clear coat or stake), are coated both front and back with a weather resistant paint. Our pieces are made from carbon steel, and are intended to be displayed as art with vibrant finishes and fine detail. With this in mind, we take every precaution to protect the integrity of these finishes to prevent rust and/or damage. The elements that a piece is exposed to will determine the longevity of a piece, and we can not guarantee this longevity due to varying exposure to extreme elements (sun, water, salt, dust, debris, etc.) and harsh climates. No worries though! We have yet to receive any negative feedback regarding rust or damage.
Text or house numbers can be added to any of our standard pieces ordered in 12”, 18”, or 24” sizes. We do not offer the addition of text or house numbers to 5” or 8” pieces. When adding text to a piece, please consider the number of characters you’d like to add versus the size of the piece. House numbers, a single name, or short phrase can easily be added to a smaller 12” sizes, while longer names or phrases are more suitable for 18” or 24” sizes. Depending on the size of the metal art and number of characters you’d like to have added to a piece, it may be necessary to split text into multiple lines.
All of our metal art can be hung easily with a couple of small nails, or heavy duty double sided tape. Single layer pieces can be hung by placing a small nail, or two, in the open spaces on your piece. Two mounting holes are included on all layered pieces. We do not include hanging devices such as tabs, hooks, wire, etc.
Each metal art piece is protected with a clear coat. A clear coat, or any other protective coating, does not need to be added. Cleaning your piece with any abrasive material, or with any chemical substance, can damage the finish on your piece.
Fire pits measure 30” (W) x 30” (L) x 12” (H) or 40” (W) x 40” (L) x 12” (H), and weigh approximately 50 - 65 LBS. All of our fire pits are made from ⅛” hot rolled steel, and professionally welded. Shipping is available for 30” x 30” for fire pits anywhere within the United States, but local pick up is required for 40” x 40” fire pits at this time.
Fire pits do not need to be stored indoors or covered, but regular cleaning and paint touch up, as needed, is recommended. Each fire pit is coated with a high temperature paint that can be touched up with a comparable high temperature spray paint (available for purchase at your local hardware store).
Fires should be sensibly sized, and centered in the pit as much as possible. Do not stack wood on the sides, or allow burning logs to hang over the sides, as this may warping and bending. Steel will expand when hot, and contract when cold, which can cause warping or bending if there is an extreme change in temperature. If a fire pit does become warped or bent, it is possible to reshape it simply by building fires! This will allow the metal to expand and contract again to return to its original shape.
All orders in an 8”, 12”, 18”, and 24” size are shipped via USPS Priority Mail with tracking. All orders in a 5” size are shipped via USPS First Class Mail. Please allow 3 to 4 business days for delivery. Tracking information for your order will be provided to you in the email you receive when your order has shipped.
If you are in a region that USPS does not deliver to, please contact us to request an alternative carrier.
Returns and Exchanges
Once your order is ready, we'll promptly send you a notification email to come and pick it up. Please note that our storage capacity is limited, so we can only keep your order for up to 30 days after it's been completed. To ensure you don't miss out, we kindly ask you to collect your order within this timeframe. Unfortunately, if we don't hear from you within these 30 days, we won't be able to hold onto your items, and as per our policy, we cannot issue a refund. The majority of no-show order pick-ups will be donated to one of the many requests we receive for donations.
We have a 30 day case by case return policy, which means you have 30 days after receiving your item to request a return.
Returns are only accepted for items damaged during shipment, for items that have arrived with flaws, and for items that are not as ordered (incorrect size, style, finish, etc.).
To start a return, you can contact us at info@elitemetalworking.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@elitemetalworking.com.
Please inspect your order upon reception and contact us immediately if your piece is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exchanges are evaluated on a 30 day case by case basis, which means you have 30 days after receiving your item to request an exchange. We cannot accept exchanges on orders made in error (size, style, or finish).
We will notify you once we’ve received and inspected your return, and let you know if a refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post a refund.