Kent Island Ornament

We have a 30 day case by case return policy, which means you have 30 days after receiving your item to request a return. 

Returns are only accepted for items damaged during shipment, for items that have arrived with flaws, and for items that are not as ordered (incorrect size, style, finish, etc.).

To start a return, you can contact us at info@elitemetalworking.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@elitemetalworking.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We cannot accept returns on sale items or gift cards.

Exchanges,
Exchanges are evaluated on a 30 day case by case basis, which means you have 30 days after receiving your item to request an exchange.  We cannot accept exchanges on orders made in error (size, style, or finish).

Refunds
We will notify you once we’ve received and inspected your return, and let you know if a refund was approved or not.  If approved, you’ll be automatically refunded on your original payment method.  Please remember it can take some time for your bank or credit card company to process and post a refund.